Blackboard Learn 9.1 Frequently Asked Questions

Blackboard is Adams State University’s institutionally supported Learning Management System (LMS) for all online, hybrid, and supplemental courses. We have provided some information to some of the frequently asked questions (FAQs) to help in understanding this system.

Blackboard System Requirements

Blackboard supports five primary browsers for Learn releases. Links to the vendor sites for the browsers are included in this topic.

Browser Supported Desktop* Browser Versions
Chrome** 36+
Edge** 20+
Firefox 31+
Internet Explorer 11+ (Windows only)
Safari 6+ (Mac OS only)

* Mobile app versions of these browsers aren't supported at this time, although users may have success using them.

** Google Chrome versions 42+ and Microsoft Edge do not support NPAPI-type plug-ins, including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for use with the Virtual Classroom and Lightweight Chat tools, the multiple-file upload interface, or embedded media that require NPAPI plug-ins for viewing.

Tested Devices and Operating Systems

A variety of devices and operating systems were used to test the supported browsers. Support is not limited to these specific operating systems. The desktop browser versions above are supported regardless of the particular device or operating system on which they run.

Operating Systems used in testing Windows 7, Windows 8, Windows 10, Mac OS 10.8, Mac OS 10.9, Mac OS 10.10, Mac OS 10.11, Chrome OS
Chrome OS tested device Chromebook (Chrome browser; features requiring NPAPI plug-ins are not supported)

Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.


*Word Processor, presentation software. Adams State University uses Microsoft Office which includes -MS Word, PowerPoint and Excel. Other software that is used and is free:

*Open Office is an open source provider of a package equivalent to Microsoft Office. It includes a word processor, presentation software and spreadsheet. You can get this package by going to It is free and works with Word.

What are Temporary Internet Files (cache)?

Temporary Internet Files are the “cache” of the Browser. This means that when you load a page from the internet, it is saved on your computer so that if you later decide to open the same page again, it will open faster. Temporary Internet Files improve speed of web browsing and also make possible “offline browsing”, which gives you the ability to open the web pages from the cache even when you are not connected to the Internet. When using secure (password protected) sites, such as Blackboard, temporary internet files (cache) can cause issues with access. It is recommended that you clear your temporary internet files (cache) as the first step in troubleshooting if you are unable to login to Blackboard.

How do Temporary Internet Files affect Blackboard?

Temporary Internet Files may interfere with content being downloaded from Blackboard. By clearing your Temporary Internet Files you are starting with a clean slate.

How do I clear my Temporary Internet Files (CACHE)?

When using the Mozilla Firefox browser, select “Tools” from the tool bar. After selecting ”Tools”, select “Clear Recent History”. A box will appear asking which items to clear. To clear Temporary Internet Files or Cache make sure the “Cache” check box is selected. For additional assistance, please see: Clearing Cache in Firefox

How do I allow pop-ups from Blackboard?

When using the Mozilla Firefox browser, to allow pop-ups for Blackboard Click on Tools >> Options >> and select the Content tab. Directly across from the Block pop-ups check box, select the EXCEPTIONS tab. In the address of the website you wish to allow type in:, and select allow.

When using the Internet Explorer browser, to allow pop-ups for Blackboard click on the Tools>> Pop-up blocker>> Pop-up blocker settings. Once in the settings, type in the address: and select add.

What is a token number?

A token is a number provided by Adams State University upon registration. This number is a one time use number that allows you to get your password. To get your password using your token, go to and enter your information including your token number and student ID number.

A Token Number is a number provided by Adams State upon registration. This number and your student ID number will be sent to you in your admissions letter. You will be able to activate your Adams State account by following the instructions below:

  1. Visit
  2. Enter your Student ID
  3. Enter your token number
  4. Select "Accept the terms and get your information"
  5. Make note of your Adams State username [email address is]
  6. You will be given a computer generated password. It is highly recommended that you change your password by selecting the Change Your Password tab located on at

What is a Student Identification Number?

A Student Identification Number (SIN) is a number provided by Adams State upon registration. The SIN will appear as 900-***-***. This number will remain the same for you throughout your time at Adams State. This number is essential for registration, financial aid, and many other aspects of Adam State. This number and your token number will be sent to you in your admissions letter. If for some reason you do not receive your Student Identification Number, contact Adams State University's Computing Services at 719.587.7741. You will be able to activate your Adams State account by following the instructions below:

By activating your Adams State account, you will be able to do the following:

  • Access your Adams State student email account
  • View and accept Adams State financial aid award
    • Financial aid is disbursed when classes begin if all required documentation is in place.
  • Register or View your class schedule and add/drop courses
    • Course scheduling must be discussed with and approved by your department advisor.
  • View your bill and make payments to your Adams State account
  • Login to Blackboard, our online class delivery system
    • Blackboard how-to-use information:
  • Check email

Access all of these services and more at

What is my Username?

A username will be issued to you by Adams State University upon enrollment. This username is used to login to all aspects of the college, including, Blackboard, email, and One-stop. If for some reason you do not receive your username, contact Adams State University computing services at 719-587-7741.

How do I change my password?

After getting your initial password set (see what is a token number) you will be given an opportunity to change your password. This will change your password for all logins with Adams State University. If you want to change your password following the initial setup (which is recommended) visit and select the CHANGE PASSWORD link. Enter required information and click "submit query."

How do I know that my computer is ready for Blackboard?

Please see the chart at the top of this page to review system requirements.

How do I login to Blackboard?

From the Adams State University homepage:, Click on the “One Stop” tab at the top of the page. Once on the one stop page, select the tab labeled “Blackboard”. This will take you to the Blackboard login page. Additionally, you can go to online.adams.eduType in your username and password and click “OK”. You will be brought to a login page in which you will enter your username and password. Once you have entered the correct information, your Blackboard My Courses homepage will appear with a listing of your class or classes. Select the class you wish to enter from the list.

Who do I contact if I have issues with the content of the course in Blackboard?

If you have questions, concerns, or issues with the subject matter in the course, you will need to contact your instructor of the course. You will find you instructor’s information in the syllabus. The Academic Instructional Technology Center is not responsible for the content aspect of the course.

Who do I contact if I have problems accessing or using the Technology involved with Blackboard?

Adams State University now has an Academic Instructional Technology Center (AITC) to assist you with educational technology. The website for the Adams State University Academic Instructional Technology Center is You can also get assistance through email by contacting or call 719-587-7371.

Browser Plug-ins

Blackboard courses require the use browser plug-ins. In order to avoid technical difficulties with Blackboard and its components, you need one or more of the plug-ins below. Supported browsers will generally automatically download any plug-in required by a particular page, but you may want to download and install these plug-ins now to avoid technical problems. Java is required for all Blackboard components it can be downloaded for free at . Adobe Flash is required for many Blackboard courses that incorporate interactive quizzes, animations, and activities. Adobe PDF documents are used in most Blackboard courses and web sites. This plug-in is recommended for accessing PDF files. Both of these programs can be downloaded for free at