Work Orders – helpdesk.adams.edu
The link for the work order request allows customers to submit their own request to Computing Services. You can submit new tickets, or check status of existing tickets. You will be prompted to choose a queue, or area or service, when submitting a work ticket. You can view some queues and descriptions below.
Workday
Queues to request changes to Workday and/or to report issues in Workday.
Account Creation
This link is used to request a computer/email account for new staff, faculty or work study. Please remember that the supervisor will need to approve the request.
AITC
Help desk technical support for all students and faculty using, Blackboard, Blackboard Collaborate, Kaltura, and SoftChalk.
Banner Accounts & Access
Queue to request access to Banner Forms and Processes.
Banner Development & Issues
Queue for troubleshooting of Banner software issues.
Queue to request modification of current Banner software.
Queue to request development of new Banner software.
Banner Xtender Accounts & Access
Queue to request access to Xtender Groups and Applications.
Banner Xtender Development & Issues
Queue to request troubleshooting of Xtender application issues.
Queue to request modification of current Xtender applications.
Queue to request development of new Xtender applications.
Degree Works
Queue to request troubleshooting for the Degree Works Application.
Desktop
Hardware and Software Support for Adams State laptops, desktops, and computer peripherals.
General
General Computing Support.
Labs
Student Computer Labs. Please provide the building the lab is in, the room number, the computer number (or a description) of the location of the computer, and a detailed description of the problem.
Multiple PIDM
Queue to report and repair a single student with multiple IDs in Banner.
Network Printers
Network Printing Support. Note: If you have a problem with a local printer, please put the ticket in the Desktop queue.
Office Moves
Complete instructions available here.
Phone Service
Queue for general phone support and service requests.
Voicemail
Queue for campus voicemail related issues.
Quote Request
Request a quote for computer hardware, software and peripherals.
ResNet Support
Residential Network Support. Providing support to students for connecting to internet, and issues with viruses and malware.
TEC Classrooms
Technology Enhanced Classroom Support. Please provide us the building the classroom is in, the room number of the classroom, and a detailed description of the problem. If you need immediate response to problems that are impacting a current class, please call the Computing Services Help Desk at 719-587-7741.
