Work Orders – helpdesk.adams.edu
The service portal allows you to submit and track requests for IT, PR, AITC, and other departmental assistance in one central location. By utilizing this ticketing system, you can easily monitor the real-time status of your inquiries and communicate directly with support staff. Please use these service request links to log your issues and streamline your support experience.
Workday
Queues to request changes to Workday and/or to report issues in Workday.
AITC
Help desk technical support for all students and faculty using, Blackboard, Blackboard Collaborate,and Kaltura.
Banner Accounts & Access
Account Management Service Item to request account extensions, accounts for non-employees, legal hold requests, AppEnhance account, banner access, reporting compromised accounts and phishing instances, requesting local admin access, and mass email notification access.
Banner Development & Issues
Queue for troubleshooting of Banner software issues.
Queue to request modification of current Banner software.
Queue to request development of new Banner software.
Banner Xtender Accounts & Access
Queue to request access to Xtender Groups and Applications.
Banner Xtender Development & Issues
Queue to request troubleshooting of Xtender application issues.
Queue to request modification of current Xtender applications.
Queue to request development of new Xtender applications.
Degree Works
Queue to request troubleshooting for the Degree Works Application.
Desktop
Hardware and Software Support for Adams State laptops, desktops, and computer peripherals.
General
General Computing Support.
Labs
Student Computer Labs. Please provide the building the lab is in, the room number, the computer number (or a description) of the location of the computer, and a detailed description of the problem.
Network Printers
Network Printing Support. Note: If you have a problem with a local printer, please put the ticket in the Desktop queue.
Office Moves
Complete instructions available here.
Phone Service
Queue for general phone support and service requests.
Voicemail
Queue for campus voicemail related issues.
Quote Request
Request a quote for computer hardware, software and peripherals.
ResNet Support
Residential Network Support. Providing support to students for connecting to internet, and issues with viruses and malware.
TEC Classrooms
Technology Enhanced Classroom Support. Please provide us the building the classroom is in, the room number of the classroom, and a detailed description of the problem. If you need immediate response to problems that are impacting a current class, please call the Computing Services Help Desk at 719-587-7741.
